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Frequently asked questions about our Mail
Order Respiratory Services.
1. What insurance does NeighborCare accept for respiratory medications?
- NeighborCare currently accepts Medicare only for direct billing on your behalf.
- You may also pay privately for your medications and submit them to your insurance company for reimbursement.
2. Does NeighborCare bill my insurance company directly?
- NeighborCare will bill Medicare directly once we verify your benefits and your prescription with your doctor. Medicare covers 80% and
you would be responsible for the remaining 20%. We will bill your secondary insurance if you have coverage.
3. What respiratory medications are covered under Medicare?
- NeighborCare provides the following unit dose medications that are covered under Medicare:
- Click on the specific type of medication to see more detailed
information. Our pharmacy can also answer questions
for you when you place your order.
4. If I am receiving medications through another pharmacy can I change
to NeighborCare?
- You are responsible for contacting your current pharmacy to
discontinue their service. Call our pharmacy at 888-636-7378 and
they will guide you through the process.
5. What information do I need to provide to NeighborCare to fill my
prescription?
- NeighborCare needs your Medicare number information, your
physician's name and address and your prescription in addition
to your name, address and phone number.
6. How often do I need to renew my prescription?
- NeighborCare will renew your prescription once a year unless
your doctor changes your medication order. We will request a
signed prescription whenever there is a change in your medication
or dosage.
7. How much medication will I receive?
- NeighborCare provides with you a one month supply of your
medications for the first prescription and all refills.
8. What is a unit dose respiratory medication?
- Unit dose means that your medication will come in a pre-mixed vial,
based on your prescription. It is for your convenience so that you don't
need to measure each dose for every nebulizer treatment.
9. How will I obtain my respiratory medication refill every month?
- Our pharmacy will call you once a month to confirm your medication
supply and arrange for your next refill. Our staff will also check to
make sure that your prescription hasn't changed or been discontinued
and follow-up with your doctor, if necessary.
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Do you have a specific question to ask us?
E-mail us at respicarerx@neighborcare.com.
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FAQ - Frequently Asked Questions